Current Requirements

Current Requirements

Department	Designation	Job Location	No of working days	CTC offered
Contact Center	AVP - Contact Center (Banking - Retail Assets Outbound)	Mumbai, Hyderabad, Navi Mumbai, Thane	5	25 lpa to 35 lpa

Candidate Requirement

• _{Graduate / Post Graduate preferable with total 10-15 yrs experience}
• _{Prior experience as a Contact Center Head, must have handled atleast a 1000+ call center team for atleast 3 to 6 yrs on papers}
• _{Must have exp in handling Banking, retail banking processes}
• _{Age Limit upto 42 yrs}
• _{Should be comfortable traveling as & when required}
• _{Understand call Centre management along with strong knowledge on the mechanism of technology as to how the dialer in call Centre helps grow the business rapidly. Since without this technology operation the call Centres cannot be operated. Strong data analytical skills as to how to increase the contacts with the help to PRI (Telecom lines)}
• _{Align with business budget monthly, quarterly and yearly and design strategy to deliver the business}
• _{Analytics management - Database management to gauge the output and align dialing strategies for better output.}
• _{Develop strategy to deliver qualitative business using triggers like - Incentives, Customer Experience, Attrition management.}
• _{Increased call Centre business output, while maintaining call procedures for maximum effectiveness.}
• _{Design review mechanism at every layer to understand the pulse and define strategies - Conduct performance reviews periodically for better deliveries - Responsible to manage complete hierarchy of Outsourced call Centre through strong relationship management - Maintaining & approving call Centre billing month on month and driving efficiencies to lower the cost - Skilled to create performance matrix for a review with Bank's Leadership team - Skilled to manage technical queries encountered in day to day call Centre operations and resolve the same with internal & external stake holders - Identify process weaknesses to improve sales with quality - Strong process orientation on daily business delivery - Facilitate call Centre workflows, processes, and procedures}

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Current Requirements

Department	Designation	Job Location	No of working days	CTC offered
KYC - Know your customer	E-Relationship Manager (Verification team)	Thane, Mumbai	6	2.50 lpa to 4.50 lpa

Candidate Requirement

• Graduate / Post Graduate may apply
• Freshers are most welcome
• Fluent English is a must
• Basic computer knowledge & min 24 wpm typing speed with 100% accuracy is a must
• Comfortable working in day rottaional shifts between 8 am to 8 pm (9hrs shifts only)
• Comfortable with rotational 2 weekly offs

Roles & Responsibilities:

To Carry out Video Customer Identification - Responsible for carrying out Customer identification process through Video calls, adhering to Know Your Customer ( KYC ) as per regulatory guidelines

 

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Current Requirements

Department	Designation	Job Location	No of working days	CTC offered
Phone Banking	Virtual Relationship Manager	Thane, Mumbai	5	2.65 lpa to 8.5 lpa

Candidate Requirement

• Graduate or Post Graduate
• Must have experience in any of the following: Outbound calling / telesales / lead generation / customer service & upselling / cross-selling / renewal & retention
• Fresher with excellent command over spoken & written English may apply
• Comfortable working in rotational shifts between 8 am to 8 pm (9hrs)
• Comfortable with 2 rotational weekly offs

Roles & Responsibilities:

He/She will be responsible for enhancing the customer engagement virtually to increase customer stickiness on managed clients. He/She will drive mobile banking adoption & usage, increase cross-sell products llike FD, RD, Mutual Funds, Insurance, Loans, Cards & wrok towards upgrading & on-boarding customers.

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